Refund policy
All sales are final.
Due to the handmade and personal nature of our products, we do not accept returns, refunds, or exchanges unless shipping protection was purchased and a valid claim is approved.
If your protected order arrives damaged, please email us within 48 hours of delivery with:
- Your order number
- Photos of the damaged product and packaging
- A short description of the issue
Once verified, we’ll replace your item promptly.
Ready-to-Ship Cups — Final Sale All ready-to-ship cups are sold as-is and are final sale. These items are made specifically for live sales and promotional/advertising purposes. No refunds, exchanges, or returns will be accepted on ready-to-ship cups under any circumstances.
We want you to be happy with your order. Because we offer a combination of digital products, print-on-demand products, and products fulfilled by third-party suppliers, return eligibility varies depending on the type of product purchased.
Digital Products
All sales of digital products are final.
Because digital products are delivered electronically and cannot be physically returned, we do not offer refunds, returns, or exchanges on digital downloads, courses, eBooks, templates, guides, memberships, or other digital products once access has been provided.
Physical Products
Physical products may be fulfilled by different third-party suppliers. Return and refund eligibility depends on the product, supplier, reason for the return, and applicable consumer laws.
Please contact us before returning any product.
Do not mail a product back to the address shown on the package unless we provide you with return instructions.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive the incorrect item, please contact us as soon as possible.
Please include:
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Your name
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Order number
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A description of the problem
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Clear photos of the item and packaging when applicable
If your claim is approved, we may offer a replacement, refund, or other appropriate resolution depending on the product and fulfillment provider.
Print-on-Demand Products
Many of our print-on-demand products are custom-made specifically for you after your order is placed.
Because these products are made to order, we generally cannot accept returns or exchanges because you:
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Ordered the wrong size
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Selected the wrong color
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Entered incorrect information
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Changed your mind
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No longer want the product
If your print-on-demand item arrives damaged, defective, or contains a manufacturing or printing error, please contact us within 48 hours of delivery with photos showing the issue.
Eligible claims may qualify for a replacement or refund.
Clothing & Fashion Items
Certain clothing and fashion products may qualify for a return.
For eligible items, please contact us within 48 hours of delivery to request a return.
Items must generally be:
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Unworn
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Unwashed
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Unused
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In original condition
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With original tags attached
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In the original packaging when applicable
Some products are final sale and cannot be returned, including certain beauty products, bodysuits, intimate apparel, lingerie, jewelry, swimwear, and other products identified as non-returnable.
Return shipping costs may be the customer's responsibility unless the item was damaged, defective, incorrect, or the return resulted from a fulfillment error.
Dropshipped Products
Some products in our store are shipped directly from third-party suppliers.
Return eligibility for these items may vary depending on the product and supplier.
If you would like to request a return, please contact us before sending anything back. We will review your order and provide instructions if the product is eligible.
Products returned without prior authorization may not qualify for a refund.
Change-of-Mind Returns
We do not guarantee change-of-mind returns on all products.
Because many products are custom-made or shipped by third-party suppliers, return eligibility varies.
Please read the product description carefully and review sizing, colors, quantities, and shipping information before completing your purchase.
Cancellations
Orders may begin processing shortly after they are placed.
Once an order has entered production, processing, or fulfillment, we may not be able to cancel or modify it.
Please review your order carefully before submitting payment.
Incorrect Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address.
If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping or replacement charges may apply.
Refund Processing
If a refund is approved, the refund will be issued to the original payment method.
Processing times may vary depending on your bank or payment provider.
Original shipping charges may be non-refundable unless otherwise required by law or the return resulted from our error.
How to Request a Return or Report a Problem
Please contact us at:
admin@elevatedwings.com
Include your order number and details about your request.
We will provide return instructions when applicable.
Please do not send items directly back to a manufacturer or supplier without contacting us first.
Consumer Rights
This policy does not limit any rights you may have under applicable consumer protection laws.
Order Issues
If you purchased shipping protection and need to file a claim, please contact us at admin@elevatedwings.com with your order details.
If you did not purchase protection, please contact the carrier directly for assistance.
If international, does not apply to your country the shipping protection is not valid.